Testimonials
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Seamless Virtual-to-Visit Sales
and Service Solutions

Enhance customer experience with improved convenience, allowing them to complete transactions their way
Tekion icon for a hero car, symbolizing Tekion’s impact on the automotive retail industry through cloud technology
Take your dealership’s customer experience to new heights with our Virtual-to-Visit offerings: Sales Concierge and Service Concierge. Enable seamless sales and service from anywhere with remote transactions, digital document handling, and convenient pick-up and drop-off services - all designed for ultimate customer convenience and security.

Sales Concierge

Streamlined, modern and secure buying experience
Transform the car buying process with Tekion’s Sales Concierge, providing a seamless retail experience from anywhere. Fully integrated with Automotive Retail Cloud (ARC), this user-friendly platform allows you to complete entire deals online, featuring accurate payment and terms information throughout.
Tekion product icon for Sales Concierge, a contactless sales solution, streamlining the sales process with contactless, cloud-native solutions for dealerships

Expedited Transactions

Save time with a paperless process leveraging a secure digital deal jacket—no need to print and sign paperwork at the dealership¹.
1 - Subject to compliance with applicable state laws

Increased Efficiency

Streamline workflows by reducing errors and paperwork, drastically cutting process times and saving valuable hours each month.

Remote Negotiations

Negotiate deals from anywhere with our live-session screen sharing, featuring deal sheets, F&I menus, credit applications, and more.

In-Store Versatility

Utilize all features in-store for a seamless integration of online and in-person sales processes.

Increased Profitability

Dealers using Sales Concierge report a significant increase in gross profits and reduced time in F&I.
Sales Concierge enables faster workflows and reduced time in F&I, leading to increased gross profits.

eSign Capabilities

Enable customers to securely sign documents electronically with automatic refresh, allowing both the ARC user and customer to view signatures in real-time.

Seamless CRM and Desking Integration

Real-time data flow with CRM and desking systems provide a cohesive and efficient sales process.
Sales Concierge has revolutionized our dealership's workflow. Its convenience and accuracy have significantly benefited our staff by eliminating errors and physical paperwork. What used to take 10-15 minutes now takes just 5, saving us precious time on roughly 200 deals per month. This tool has made our operations far more efficient and effective.
Jamie Enders-Bonk
Marketing Director, Lake Auto Group
Reimagine automotive retail by providing a modern,
transparent, and convenient car buying experience that
meets consumers where they are.
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Service Concierge

Total convenience with exceptional care
Tekion’s Service Concierge offers a revolutionary approach to vehicle service, providing total convenience for customers while keeping them connected to their service experience. Enhance profitability, improve CSI, and foster loyalty through an unparalleled consumer experience.
Tekion product icon for Service Concierge, a contactless service solution, revolutionizing service management with seamless, contactless service capabilities for automotive dealerships

Remote Pick-Up and Drop-Off

Offer customers the ease of scheduling pick-ups and drop-offs from any location using our convenient online scheduler.

Enhanced Communication

Keep customers informed with real-time text updates on service status.

Comprehensive Service Evaluations

Conduct on-site vehicle inspections to provide thorough service assessments.

Personalized Customer Portals

Allow customers to track, review, and authorize estimates and recommendations via a personalized portal.

Tailored Recommendations

Use machine learning to provide customized service recommendations and upselling opportunities.

Secure Digital Transactions

Simplify the payment process* with secure digital transactions, ensuring a seamless end-to-end experience.
* Payment processing requires Tekion Pay
Tekion’s Service Concierge has significantly improved the service process, particularly in working with customers remotely to get approval for additional work, keeping customers informed of progress and collecting payments.
David Hish
President at Joyce Koons Automotive
Offer your customers the ultimate convenience and
exceptional care with Tekion’s Service Concierge,
transforming the way vehicle service is managed.
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